Dear eBay Member, 

Thank you for writing eBay.

I'm sorry, but based on the information you provided I wasn't able to 
determine the exact nature of the problem you're having. 

If you will reply to this message with a detailed explanation of your 
problem, I'll be glad to help you or forward your message to the right 
person. If you're trying to report a member or listing, please also 
include the member's user ID or item number.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely, 
Harry T.

eBay Customer Support.

Dear Harry T.,

Thank you for writing to me in regard to facing the problem you are having while trying to determine the exact nature of the problem I was  having but no longer have because I found a solution to the problem that I was having through no help whatsoever from eBay Technical Support. 

 I understand your concern and I am happy to assist you to resolve your issue.

(a) FIRSTLY:  It seems the issue you are experiencing is an inability to read and understand the written English  word.  This can be rectified by clicking on this link:

http://www.purpleslinky.com/Humor/Life/How-To-Read-English-Instantly-in-13-Steps.89586

Going to this link will help you with your English grammar and phrasing:

http://www.say-it-in-english.com/Lessons.html

To make sure you are correctly interpreting all of the emails I sent to eBay Technical Support from September 26 to October 2, 2008,  you may want to check the Translator settings for your Browser.  

To check your translations please click on the link below:

http://babelfish.yahoo.com/

Enter my emails in the correct box and then enter the name of the language you wish to translate English to.
Once you have completed these steps, you should be able to determine the exact nature of the problem you're having.  

(b) SECONDLY:   If the problem still persist please  clear your browser's Cache and bake some cookies.

Here is a good recipe for Chocolate Chip cookies:

http://www.verybestbaking.com/recipes/detail.aspx?ID=18476

Once you have reviewed the information given to you at the links above, if it does not help you with your problem I'll be glad to help you some more or forward your message to the right  person.

It is with great pleasure that I have included copies of all my previous emails  to and from eBay Technical Support from September 26 to October 2, 2008.

It is my pleasure to assist you. Thank you for choosing Me.

Sincerely,
Patricia B.

Customer Service Response #5 - October 2, 2008

Dear Patricia,
Thank you for writing eBay in regard to facing difficulty while revising
both your items on eBay.

I understand your question and want to quickly and responsively resolve 
your issue. In this case, since you are not able to revise your 
listings, then you may consider ending your auction early and relisting 
it after making the required changes.

For your convenience, I have provided below with steps on how to end 
your listing early and how to relist your item.

If you can't complete your listing, you can end it early in most 
situations. If you have bids, you'll need to cancel them first. Or you 
can end your listing early to sell it to the high bidder. 

-- Please Note --
If there are fewer than 12 hours left in the listing and you have any 
bids, you won't be able to end the listing. Instead, you'll need to 
cancel all the bids. I recommend that you explain the problem to the 
bidders -- otherwise it can be very frustrating for them.

Here's how to end a listing early:

1. Go to:

 http://pages.ebay.com/help/sell/end_early.html

2. Click the "End My Listing Early form" link. You may need to sign in.
3. Type your Item number, and click the "Continue" button. 
4. If there were no bids on your item, go to Step 6.
5. If there are bids on your item and less than 12 hours left in your 
listing, you can only choose to "Sell item to high bidder(s) and end 
listing early." If there are more than 12 hours left, you can choose to 
"Cancel bids and end listing early."
6. Select the reason that you're ending your listing early.
7. Click the "Submit" button to end your listing.

Because your listing fees aren't refundable, you may want to find a way 
to keep your listing on the site. It may be possible for you to revise 
your listing instead of ending it.

If there are at least 12 hours left before the listing ends and you 
don't have any bids (or all the bids have been retracted), you can edit 
any part of your listing. (However, you won't be able to change the 
format, such as changing from an auction-style listing to a Store 
Inventory listing. You also won't be able to remove listing features, 
such as Bold and List in Two Categories.)

Here's how to revise your listing:

1. Click "My eBay" at the top of most eBay pages. You may need to sign 
in.
2. Click the "Selling" link in the "My eBay Views" column on the left.
3. Click the listing that you want to revise.
4. Click the "Revise your listing" link.
5. Make your changes, and then click the "Submit Revisions" button.

To cancel bids, please follow these steps:

1. Click "site map" near the top of most eBay pages.
2. In the middle column, under "Selling Activities,' click "Cancel Bids 
on Your Listing."
3. Enter the item number, the user ID of the member whose bid you're 
canceling, and a reason for the cancellation.
4. Click the "cancel bid" button.

When your listing is canceled or your item doesn't sell, it's removed 
from the eBay site and appears in your My eBay Unsold view.

 To relist:
1. Click My eBay at the top of most eBay pages.
2. Go to the Unsold view in your My eBay. 
3. Select the item to relist. 
4. Select Relist from the Action column pull-down menu. 
5. Review your listing content, make any changes, and re-submit your 
listing.

Durations of longer than seven days may incur a fee and change some 
upgrade and Insertion Fees. Your listing fee subtotal appears in the 
"Your fees so far" section at the bottom of the relisting and reviewing 
forms. 

When you relist an item for the first time and it sells, you may be 
credited for the Insertion Fee (for auction-style, not Fixed Price 
listings).

To see how to relist your item and qualify for the Insertion Fee credit,
go to: 
 http://pages.ebay.com/help/sell/relist.html

We are committed to making your eBay experiences pleasant and 
fulfilling.

Sincerely,  
Priscilla K. 

eBay Customer Support

Patti's Response #6 - October 6, 2008

Message: Dear Priscilla K.

I also understand YOUR question and want to quickly and responsively resolve this issue, so I will review with you the exceptionally succinct and most helpful correspondence from the Expert Technicians at Customer Support Service.

I have copied the quotes EXACTLY as they came to me from your Esteemed eBay Support Team Member's emails and have not altered their quirky little grammatical idiosyncrasies which I find so adorable!

1. September 26, 2008 from  Live Help:  "Your problem is most peculiar!"  

2. September 26, 2008 from Jason P. L.: "It seem the issue you are experiencing is an Browser Centric." 

3. October 1, 2008 from Victor A.: "I regret the inconvenience caused to you due to this. Do you have a firewall?  For immediate assistance, you also have the option of contacting our Live Chat team."

4.  October 1, 2008 from Ashley Da.:  "I am happy to assist you to resolve your issue.  i see that you are using MSIE 6.0 Browser. I believe the issue you are experiencing in an browser centric."

5. October 2, 2008 from Harry T.:   "If you will reply to this message with a detailed explanation of your problem, I'll be glad to help you or forward your message to the right person." 

I was also delighted to receive this personal message from eBay on October 1, 2008: "Valued Customer, how is eBay doing? Take a 1 minute survey and let us know."  eBay is so sweet! I took the Survey and let them know how eBay is doing!

I am committed to making your eBay employment pleasant and fulfilling and am anxiously awaiting your evaluation of the above.

Sincerely, 

Patricia B.

Customer Service Response #6 - October 7, 2008

Dear Patricia,

Thank you for writing eBay in regard to your concern.

I'm sorry, but based on the information you provided I wasn't able to 
determine the exact nature of the problem you're having. 

If you will reply to this message with a detailed explanation of your 
problem, I'll be glad to help you or forward your message to the right 
person. If you're trying to report a member or listing, please also 
include the member's user ID or item number.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,  
Aron B. 

eBay Customer Support